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Terms and Conditions

Terms and Conditions

The following are the terms and conditions for use of the Website (the "Website"). This Website is for use by persons aged 18 or over only. 

This Website is operated by Ballard Pharmakon Limited t/a Lucan Pharmacy (called “Lucan Pharmacy” which expression includes its successors and assigns).


1. Confidentiality

Lucan Pharmacy guarantees the confidentiality of your details and shall be used for order processing only. These details will not be given to any other third party unless compelled under legislation. Details will be placed on our own mailing list unless otherwise requested.


2. Contract of Sale

When buying goods on this site you are entering into a legally binding contract with Lucan Pharmacy. Irish Law is applicable on this site.

No contract will subsist between you and Lucan Pharmacy for a sale to you of any product or service unless and until Lucan Pharmacy accepts your order by email confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Lucan Pharmacy sends the email to you (whether or not you receive that email).


3. Order Processing

Once you have finished shopping, you will proceed to our secure checkout area where you will be asked to provide the details required to process your order. Once complete, you will be issued with an order number and confirmation of your order by email. All orders must be paid in full at the time of placing the order and not the time of dispatch. Lucan Pharmacy reserves the right to restrict the number of items available for sale to any individual customer. Click here for delivery information.


4. Payment

Internet transactions are processed via our secure ordering facility on a secure server. All major credit cards are accepted and the name LUCAN PHARM (after POS) will appear on your credit card transaction statement. All prices displayed within the store include VAT where applicable.


5. Delivery

We deliver within the Republic of Ireland and to all Mainland UK. Click here for delivery information.


5. Website Conduct

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts and omissions that occur under your usage, including the content of your transmissions through the website. All information, photographs, designs, drawings and other specifications provided on the website are the exclusive property of Lucan Pharmacy. Any copying, transmission or re-transmission of same requires the prior written approval of Lucan Pharmacy.


6. Price of Goods

The price listed on the Website (the 'Price') for the Lucan Pharmacy products (the 'Products') will be stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of new taxes or duties, or if due to an error or omission the Price for the Products on the website is wrong. 


7. Information

This website is for informational purposes only. This website is not intended to provide medical advice. Lucan Pharmacy always recommends you to consult your GP or Pharmacist for advice on the treatment of your own specific circumstances and for your own particular needs. While we try our upmost to make sure information on our products is accurate some manufacturers may change packaging and products. Our site is to be used for reference only, take time to read the product packaging and contact the manufacturer with any queries prior to using a product.


8. Safety

If any manuals, safety instructions, or patient information leaflets are provided with the Products, you agree to read and follow carefully all therein at all times. Any information contained in the website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.


9. Accordance with Specification

Many of the products are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the products. 


10. Disclaimer of Warranties

The information contained in the Lucan Pharmacy Website is for information purposes only. Lucan Pharmacy has made every effort to ensure the correctness of the information contained in the Lucan Pharmacy Website, however the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. Lucan Pharmacy does not represent or warrant that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.


11. Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €150.


12. Laws

This legal notice shall be governed by and construed in accordance with Irish law. If any provision of this legal notice shall be unlawful, void or for any reasons unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


13. Termination

Lucan Pharmacy may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.


14. Modification of Terms

Lucan Pharmacy reserves the right to change the policies or terms of use regarding the use of the Lucan Pharmacy Website at any time and to notify you by posting an updated version of the terms of use on the Lucan Pharmacy Website.


15. General 

Lucan Pharmacy shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Failure by Lucan Pharmacy to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.


16. Copyright 

The information, content, graphics, text, images, trade marks, trade names and logos (the "Materials") contained on this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties.


17. Privacy

Lucan Pharmacy has created a Privacy Statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our Web site. In order to fully understand your rights, we encourage you to read this Privacy Statement here. Please direct questions regarding this statement to


18. Acceptance of Privacy Policy

By using the Lucan Pharmacy site and services, you signify acceptance of this privacy statement. Lucan Pharmacy reserves the right to modify this privacy statement at any time. Your continued use of any portion of the site following notification or posting of such changes will constitute your acceptance of those changes.


19. Security

This site has security measures in place to protect the loss, misuse or alteration of the information under our control. All web servers are behind a firewall and monitored. To protect identity and combat fraud, all customers are required to provide accurate information during the registration process and/or order processing. If suspicious or malicious behaviour is discovered, Lucan Pharmacy reserves the right including but not limited to, close customers account, void and refund fraudulent orders, block customer from accessing the site fully or partially. Only one account per person is allowed. This does not affect your statutory rights.


20. IP Addresses

We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and your shopping cart and gather broad demographic information. An IP address is a number that is assigned to your computer automatically when you use the Internet. When you visit a particular Web page in the Lucan Pharmacy Website, our servers log your IP address.


21. External Links

Lucan Pharmacy is not responsible for the content of external Internet sites. Certain hypertext links in this site will lead to web sites which are not under the control of Lucan Pharmacy. When you activate any of those you will leave the web site and Lucan Pharmacy has no control over and will accept no responsibility or liability in respect of the material or any website which is not under the control of Lucan Pharmacy.


22. Cookies

Cookies are a file in your web browser that enables us to recognise your computer when you visit the site. The tool is used by many Web sites to help collect information, such as how many people visit and return to the site, and to make certain parts of the site function properly. You can clear 'cookies' stored by the web browser when using another person's machine. The option to do this is normally found within the Settings/Tools dropdown menu at the top of the browser window. You also can set your browser to reject cookies.

Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address).

We use industry standard third party tracking or persistent cookies through Google Analytics to track the number of visits to our website, where each visitor came from (i.e. the site visited prior to coming to our sites), what each visitor views on the website, whether the visitor proceeds to purchase products or abandons their shopping basket, and where each visitor goes to from our site (the next site visited after ours).

Throughout your journey on you may notice that there is content from other websites, for example a video from YouTube. We also offer you the opportunity to further engage with us and share information with others using social networks such as Facebook and Pinterest. This content is added so we can keep you up to date with carefully selected information that you may find relevant or of interest. This can, however, result in these websites sending cookies that are outside the control of Lucan Pharmacy. Consequently we suggest you check any third-party websites for more information about their cookies and how you can manage them.

To find out more about cookies, how they work and how to manage them, visit


 23. Order Forms

Our site uses an order form for customers to request information, products, and services. You may be required to register your details on our website if you wish to avail of its services. By registering to use the website you confirm that the information you provide is accurate and complete. You agree to update your details promptly if they change. All registration information that you provide will be stored securely and processed in accordance with our privacy policy.


As part of the registration process you will be asked to create a password. You are responsible for keeping this password confidential and for ensuring that it is not used by any other person. You will be responsible for all activities that occur under your password. If you believe that someone else knows your password you should notify us immediately. 


Contact information from the order form is used to send orders and information about our company. Your contact information is also used to get in touch with you when necessary. 


24. Claims

When you purchase a product online, you have a statutory right to return a Product (other than perishable produce) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund. Any breakages or damages must be reported within 24 hours of delivery. For further information on returns please review our returns policy here


25. Feedback

If your wish to provide feedback to Lucan Pharmacy, please email us at


26. Contact Us

If you choose to contact Lucan Pharmacy via email, your details will be used only for the purposes for which you intended. When your email has been actioned, the original message will be retained by Lucan Pharmacy for a reasonable period of time. Note: Email is sent via public networks, and can be intercepted and read unless it is protected with encryption. Lucan Pharmacy cannot guarantee that any personal or sensitive data, sent in standard email, is fully secure. Customers who choose to use this channel are deemed to have accepted any risk involved. The alternative communication methods offered by Lucan Pharmacy include standard post or by telephone. Contact details may be found on the Contact Us page.  


27. Advertising

We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all local, national and international laws (where relevant) and we exclude all liability howsoever caused therefrom.